Complaints Policy

At Service, we are committed to providing a platform that respects legal standards and promotes a safe, positive environment for all of our users. We strive to offer content that you’ll enjoy, but if you have any complaints, please let us know. All complaints will be reviewed and resolved within seven business days. For direct inquiries, please contact us via the Contact Us page https://www.kaguragames.com/contact-us/

We understand that there may be instances where content may violate our standards, and we encourage users to bring these to our attention.

This Complaints Policy outlines our process for reporting, reviewing, and resolving such instances.

Reporting Violations

Users may report any content that they believe is illegal or violates our Standards. To report content, please use our Contact Us page with as many details as possible to help us understand the issue.

Review and Resolution Process

Upon receiving a complaint, we will acknowledge receipt within seven business days.

Our dedicated review team will then assess the reported content to determine if it violates our Standards. This review process involves:

Examining the content in question.
Evaluating it against our Standards and legal requirements.
Consulting with relevant parties, if necessary.
Deciding on the appropriate next steps.
Please note that the exact process may vary depending on the nature of the complaint.

Appeals Process

If you disagree with the outcome of our review, you may submit an appeal by using the Contact Us Page https://www.kaguragames.com/contact-us/. Our appeals team will re-examine the content and the initial decision, providing a final response within seven business days.

Outcomes of Investigations/Reviews

The potential outcomes of our investigations or reviews range from no action if the content meets our Standards, to content removal and account termination for serious violations. Legal action may be pursued in cases involving illegal activity.

We assure all users that each complaint is taken seriously and thoroughly reviewed to ensure fairness and compliance with our Standards. We appreciate your cooperation in helping us maintain a safe and enjoyable platform for everyone.